Privacy Policy

Last updated: December 31, 2024

This Privacy Policy outlines the policies and procedures of A.C.T Drain Cleaning and Plumbing (“We,” “Us,” “Our”) regarding the collection, use, and disclosure of Your information when You use Our services. It also explains Your privacy rights and how the law protects You.

By using Our services or website, You agree to the collection and use of information in accordance with this Privacy Policy.

Interpretation and Definitions

Interpretation

Words with capitalised initial letters have meanings defined under the following conditions. These definitions apply regardless of whether they appear in singular or plural form.

Definitions

• Account: A unique account created for You to access Our services or parts of Our services.

• Affiliate: Any entity that controls, is controlled by, or is under common control with Us. “Control” means ownership of at least 50% of the shares, equity interest, or securities entitled to vote for directors or other management authority.

• Company: Refers to A.C.T Drain Cleaning and Plumbing, located in the Australian Capital Territory.

• Cookies: Small files placed on Your device (e.g., computer, mobile) by a website to store and track browsing information.

• Country: Refers to Australia, specifically the Australian Capital Territory (ACT).

• Device: Any device capable of accessing the Service, such as a computer, mobile phone, or tablet.

• Personal Data: Any information relating to an identifiable individual.

• Service: Refers to the website and services provided by A.C.T Drain Cleaning and Plumbing.

• Service Provider: Any individual or legal entity processing data on behalf of the Company, including third-party providers assisting with service delivery, analytics, or support.

• Usage Data: Data collected automatically during Your interaction with Our website or services, such as IP address, browser type, and visit duration.

• Website: Refers to A.C.T Drain Cleaning and Plumbing, accessible from [insert website URL].

• You: The individual accessing or using Our services, or the company or other legal entity represented by the individual accessing Our services.

Collecting and Using Your Personal Data

Types of Data Collected

Personal Data

While using Our services, We may request certain personally identifiable information, including:

• Your name

• Email address

• Phone number

• Residential or business address (including State, Postcode, and City)

• Any additional information voluntarily provided in relation to service requests.

Usage Data

Usage Data is automatically collected when You use Our services. It may include:

• Your device’s Internet Protocol (IP) address

• Browser type and version

• Pages You visit on Our website and the time spent on each page

• Diagnostic data to improve service delivery

When using a mobile device, additional data such as device type, unique ID, and operating system details may also be collected.

Tracking Technologies and Cookies

We use Cookies and similar tracking technologies to monitor activity on Our website and store certain information. These may include:

• Browser Cookies: Small files stored on Your device. You can configure Your browser to refuse Cookies, but this may affect Your access to some parts of Our services.

• Web Beacons: Small images embedded in emails or pages to track engagement metrics, such as email opens or page views.

Types of Cookies We Use

1. Necessary Cookies: Essential for the operation of Our website, ensuring secure and reliable access to services.

2. Functionality Cookies: Enhance Your experience by remembering preferences like language or login details.

3. Cookies Policy Acceptance: Track whether You have agreed to the use of Cookies on Our website.

Use of Your Personal Data

We use Your information to:

• Deliver and improve Our services

• Respond to service requests or inquiries

• Send appointment reminders or updates

• Maintain and improve website functionality

• Comply with legal obligations

Disclosure of Your Personal Data

We may share Your data with:

• Service Providers: Third-party vendors aiding in service delivery or analytics.

• Legal Authorities: When required to comply with legal obligations.

• Business Transfers: In the event of a merger or sale, Your data may be transferred as part of the transaction.

Data Security

We are committed to protecting Your Personal Data. While no method of transmission or storage is completely secure, We use industry-standard measures to safeguard Your information.

Your Privacy Rights

You have the right to:

• Access, update, or delete Your personal information

• Opt-out of non-essential Cookies

• Lodge complaints with regulatory authorities regarding Our data practices

For assistance, please contact Us at actdraincleaningandplumbing@gmail.com

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page, and significant updates will be communicated directly.

Contact Us

If You have questions or concerns about this Privacy Policy, please contact Us:

A.C.T Drain Cleaning and Plumbing

Address: 16 Hakea Cres, O'Connor ACT 2602

Phone: 0415 788 850

Email: actdraincleaningandplumbing@gmail.com