Terms and Conditions

Website Terms

Effective Date: December 31, 2024

Please read these terms and conditions (“terms”, “terms and conditions”) carefully before using the A.C.T Drain Cleaning and Plumbing website (the “website”, “service”) operated by A.C.T Drain Cleaning and Plumbing (“us”, “we”, “our”).

Conditions of Use

By accessing and using this website, you certify that you have read and reviewed this Agreement and that you agree to comply with its terms. If you do not agree with these terms, please discontinue use of the website immediately. A.C.T Drain Cleaning and Plumbing grants use and access to this website, its products, and its services only to those who accept these terms.

Privacy Policy

Before continuing to use our website, please review our Privacy Policy, which outlines how we collect, use, and safeguard your personal information. Understanding our Privacy Policy will help you make informed decisions regarding the use of this website.

Intellectual Property

All materials, content, products, and services provided on this website are the property of A.C.T Drain Cleaning and Plumbing, including all copyrights, trademarks, patents, trade secrets, and other intellectual property rights. You agree not to reproduce, redistribute, or repurpose any intellectual property of A.C.T Drain Cleaning and Plumbing without explicit consent.

If you upload content to the website, you grant A.C.T Drain Cleaning and Plumbing a royalty-free, non-exclusive license to display, use, copy, and transmit your content in connection with the operation of our business.

For intellectual property concerns, please contact us directly to resolve any issues.

Service-Based Terms

Service Delivery Terms

We strive to deliver the services as agreed upon at the time of booking. Service timing and scope are specified in the service agreement or booking confirmation. While we aim to adhere to schedules, unforeseen circumstances (e.g., emergencies, traffic delays) may affect service timing. We will notify you promptly in case of any delays or changes.

Cancellations and Rescheduling

Customers may cancel or reschedule services by providing at least 24 hours’ notice. Cancellations made within 24 hours of the scheduled service may incur a cancellation fee. Rescheduling requests will be accommodated based on availability.

Payment Terms

Payment for services is due upon completion unless otherwise agreed. For larger projects or ongoing work, a deposit may be required before service commencement. Failure to make timely payments may result in delays or suspension of services.

Liability for Property Damage

While our team takes utmost care, A.C.T Drain Cleaning and Plumbing is not liable for pre-existing property damage. In the unlikely event of damage caused by our team, you must notify us within 24 hours of service for an assessment.

Customer Responsibilities

Customers are responsible for ensuring access to the service area at the scheduled time. If access is not provided, rescheduling or additional fees may apply.

Satisfaction Guarantee and Refunds

We are committed to customer satisfaction. If you are not satisfied with the service, please contact us within 48 hours so we can address your concerns. Refunds or rework will be provided at our discretion.

Health and Safety

Our team adheres to all relevant health and safety regulations. We ask that you inform us of any potential hazards or risks at the service site before work begins.

Force Majeure

A.C.T Drain Cleaning and Plumbing is not liable for delays or failures to perform services due to circumstances beyond our control, including but not limited to natural disasters, severe weather, or government restrictions.

General Terms

Applicable Law

By using this website, you agree that the laws of the Australian Capital Territory (ACT), Australia, will govern these terms and any disputes arising from the use of this website or our services.

Disputes

Any disputes related to your use of this website or services will be subject to the exclusive jurisdiction of the courts located in the Australian Capital Territory (ACT), Australia.

Indemnification

You agree to indemnify and hold A.C.T Drain Cleaning and Plumbing harmless from any claims, demands, or liabilities arising from your misuse of this website or violation of these terms. We reserve the right to select legal representation for any disputes.

Limitation of Liability

A.C.T Drain Cleaning and Plumbing is not liable for any damages resulting from your use or inability to use this website. We reserve the right to update, modify, or discontinue this website or its content at any time.

Changes to These Terms

We may update these terms periodically. Changes will be posted on this page, and significant updates will be communicated directly where applicable.

Contact Us

If you have questions about these terms, please contact us:



A.C.T Drain Cleaning and Plumbing

Address: 16 Hakea Cres, O'Connor ACT 2602

Phone: 0415 788 850

Email:  actdraincleaningandplumbing@gmail.com